FAQs
How do I purchase a watch or jewelry piece?
For in-stock items, add to cart and checkout securely with your preferred payment method. For Special Orders, Price on Request pieces, or custom designs, contact our specialists via email, phone, or the inquiry form. We'll guide you through every step.
Do you offer discounts or special pricing?
We provide competitive market pricing with bank wire discounts to eliminate processing fees. Contact us directly for the best possible pricing on Rolex, Patek Philippe, fine jewelry, or lab-grown diamond pieces.
Can I make an offer on watches or jewelry?
Select pieces feature "Make an Offer" functionality. Use the inquiry form or contact us directly to discuss pricing on specific Rolex, AP, or diamond jewelry inventory.
What payment methods do you accept?
Wire transfers, all major credit cards, PayPal, PayPal Credit, Venmo, and Affirm financing for qualified purchases over $2,500.
Are all watches and jewelry 100% authentic?
Absolutely—every Rolex, Patek Philippe, diamond ring, and lab-grown piece undergoes our rigorous Diamond District authentication process. Full authenticity guarantee or your money back.
Are pre-owned watches serviced before sale?
Yes—all pre-owned timepieces receive full inspection and service by certified watchmakers or authorized brand centers, ensuring excellent working condition and water resistance.
Do watches include original serial numbers?
Every watch we sell bears its original factory serial number. We never accept or offer watches without proper serial verification.
Do pieces come with original box and papers?
Most inventory includes full original accessories unless noted in description. High-resolution photos show exactly what's included—contact us with questions.
Are product photos of the actual pieces?
We photograph actual inventory whenever possible. Due to rapid turnover, some listings show representative examples. Request current photos or schedule FaceTime viewing anytime.
What warranty coverage do you provide?
1-year service warranty on all watches and custom jewelry. Pre-owned watches receive additional 6-month movement coverage.
Do watches come with all original bracelet links?
Yes—bracelets include complete original link sets unless specifically noted otherwise in the listing.
Can you customize or modify watches?
We offer bracelet link adjustments and basic service customizations. Full personalization available through our Custom Jewelry Design service.
What are your shipping options and costs?
Free FedEx Ground or 2-Day shipping on orders $500+. Priority Overnight available. Fully insured, signature required, nationwide white-glove delivery.
How secure are my transactions?
Bank-level 256-bit SSL encryption protects every transaction. We never share or sell your personal information—privacy is paramount.
Why haven't I received order confirmation?
Confirmations process within 12-48 hours during payment verification. We'll contact you directly if any information needs clarification.
Why was my order cancelled and refunded?
Payment verification issues or inventory changes may require cancellation. Our team contacts you immediately to resolve or offer alternatives.
What is your return policy?
7-day "Love It or Return It" policy plus 1-year service warranty. Full details on our Returns page. Custom orders non-returnable once fabrication begins.
How do I initiate a return?
Contact us via phone, email, or Contact form to receive prepaid return label and instructions. Processing within 48 hours of receipt.
Do you have a physical store location?
Yes—visit us at 48 West 48th Street, Suite 906, New York, NY 10036 in the heart of the Diamond District. Appointments recommended for personalized service.
Why can you offer competitive pricing?
As an independent Diamond District retailer, we're free from authorized dealer pricing restrictions, passing savings directly to you without compromising authenticity or service.
What's the difference between authorized dealers and independent retailers?
Authorized dealers face brand pricing controls and sales restrictions. Independent specialists like Cela Jewels offer greater flexibility, selection, and value while maintaining full authenticity guarantees.
How do you source your inventory?
Curated from trusted wholesalers, private collections, trade shows, authorized dealers, and estate acquisitions—each piece personally authenticated by our specialists.
How can I reach your team?
Email, phone, text, or our Contact form—available 7 days a week. Response within 1 business hour during business days.
Do you offer virtual viewing appointments?
Yes—schedule FaceTime, Zoom, or phone appointments to view specific watches, diamonds, or jewelry pieces live from our NYC showroom.
Can I combine watch and jewelry purchases?
Absolutely—multi-item orders qualify for free shipping over $500 and potential bundle pricing. Contact us to optimize your collection purchase.