Last Updated: April 4, 2026
Shipping Overview
Cela Jewels ships luxury watches and fine jewelry nationwide from our Diamond District showroom at 48 West 48th Street, Suite 906, New York, NY. All shipments are fully insured and require signature confirmation upon delivery.
Processing Times
In-Stock Inventory
All items available for immediate purchase ship the same business day (Monday-Friday, excluding holidays). Orders received after 12 PM EST may ship next business day.
Price On Request / Special Orders
Items marked "Price On Request" or "Special Order" ship within 2-5 business days from order date. These pieces are specially sourced from our trusted suppliers to fulfill your exact specifications.
Pre-Shipment Quality Assurance
Every watch and jewelry piece undergoes our rigorous pre-shipment process:
- Pulled from secure inventory and verified against website listing
- Original box, papers, and accessories matched to description
- Expert watchmaker inspection for cosmetic condition and timing accuracy
- Water resistance testing (when applicable) using precision equipment
- Jewelry verification—stone security, metal condition, settings inspected
Shipping Carriers & Methods
We ship via UPS or FedEx with the following options:
- FedEx Ground / UPS Ground (Free on orders $500+)
- FedEx 2-Day / UPS 2nd Day Air
- FedEx Priority Overnight / UPS Next Day Air
All shipments include full insurance coverage and signature requirement.
Shipping Destinations
We ship to:
- All 50 U.S. states
- Billing addresses (verified against payment method)
- Business addresses with valid contact information
PO Boxes accepted only for Ground shipping. International shipping available—contact us for rates.
Order Tracking
Tracking information emails automatically upon shipment. Monitor your package 24/7 through UPS or FedEx websites using your provided tracking number.
Sales Tax & Fees
New York State law requires collection of sales tax on shipping and handling fees for taxable orders shipped to NY addresses. Tax calculated automatically at checkout.
Signature & Delivery Requirements
All packages require adult signature upon delivery due to high-value contents. Shipping attempts occur Monday-Friday during business hours.
Lost or Damaged Shipments
All shipments are fully insured. If your package is lost or arrives damaged:
- Contact us within 24 hours with photos of packaging and contents
- File claim with carrier using provided tracking information
- We coordinate replacement or refund once claim processes
Multiple Item Orders
Items may ship separately based on availability. Each package includes individual tracking. We'll notify you of any split shipments.
Gift Shipments
Ship directly to gift recipients with personalized messages. Include gift recipient contact info at checkout. Pricing information removed from packaging.
Order Changes & Cancellations
Orders ship same/next day. Contact us immediately if changes needed before processing. Once shipped, packages cannot be intercepted.
Shipping Delays
Occasional carrier delays due to weather, holidays, or high volume may occur. We ship promptly but cannot control carrier transit times.
Inspection Upon Receipt
Examine your watch or jewelry immediately upon delivery. Report any issues within 24 hours for insurance claims or return processing.
Business Hours
Shipping department operates Monday-Friday, 9 AM - 5 PM EST (excluding major holidays). Orders placed after hours or weekends process next business day.
Questions About Your Shipment
Tracking issues, address changes, or shipping inquiries:
Cela Jewels
Celajewelsllc@gmail.com
(516) 312-8863
48 West 48th Street, Suite 906
New York, NY 10036
Shipping Policy Changes
Cela Jewels reserves the right to modify shipping methods, carriers, or policies. Changes apply to orders placed after update date.